Faq

Bayfinch Holidays is one of the affordable, contemporary, and flexible online UK travel agents. Offering a sought out, wide range of travel and holiday destinations around the world, from European countries Italy, Greece, France, Spain to tropical countries such as Indonesia, Thailand, Sri Lanka and all the way to Africa, Caribbean, and America.

Our travel experts are endowed with the ability to effectively communicate with our clients to deliver well-planned travel products that are unique, high in quality and at incredible rates where our passengers could afford.

Booking a flight, holiday Package, hotels or any excursions for your desired destination is very easy. Simply get in touch with us on 0204 520 4046 or drop us a message on messenger/ WhatsApp (07537 179900) and our experienced travel experts will assist you in finding the perfect holiday package or flight for your travel dates.

Certainly yes, you can! Securing your seat with a deposit is possible, although the feasibility may vary depending on your destination and the airline you choose. To learn more about this option, we suggest reaching out to our knowledgeable travel experts via phone, email or WhatsApp who will be more than happy to provide you with further information and guidance.

Yes, you can before make any change to your reservation, we must check if your ticket fare allows changes. Take note that all modifications like date or route changes are subject to the conditions explained by the airline and suppliers based on your fare and normally, cheap tickets do not allow any type of modification. Please keep in mind that car hire reservations cannot be amended and must be cancelled instead.

When alterations are permitted, the airline would need you to pay the price difference amid the old ticket and the current one. In some instances, an extra fee might be put by the carrier. If you’re travelling with a Low-Cost airline, please get in line with the airline straight away.

If you need to make changes to the name on your booking, please refer to the terms and conditions of your airline or tour operator as name change policies and fees may vary.

Air tickets are non-transferable, it is normally not permitted to alter passengers’ names and/or last names. In many instances, the booking must be cancelled and a new one is created with the right details. If you are not altering the travelling passenger but have to rectify a small misspelling on the name you first entered, we could check for you if the rectification is permitted by the airline. Please keep in mind name changes may incur additional fees based on airline policies

If you are to cancel your booking, please send an email to the address provided on your booking confirmation, indicating whether you wish to cancel the entire booking or only a specific member’s booking. To expedite the process, kindly include your booking reference number in your email. Please note that cancellation charges may apply, and we will contact you to discuss these charges and obtain your approval prior to cancelling. If you require a cancellation invoice for insurance purposes, please let us know, and we will be happy to provide you with one upon request. Please note that the lead passenger must submit the cancellation request in writing.

Any country from around the world that your heart wishes to embrace is on our list. We make every need of yours possible. We offer flights, accommodations, and facilities to destinations worldwide. No matter what destination you wish to visit, at Bayfinch Holidays, we take it as a command to make it a reality that you can encounter.

We charge the amount of booking through:

• Credit/Debit Cards
• Bank transfer
• Card payments can be done through E-pay link by the customer.

Additionally, your consultant may also advise you about the most appropriate payment method and the process involved.

The terms and conditions of your booking or rather, airfare, heavily rely on the airline and type of ticket or holiday that you have purchased. Once again, for more details that are specific about your needs, please contact your travel consultant regarding details of cancellation fees, amendment fees and other terms and conditions.

We highly respect your information and will never spam (we hate spam too) or share your information with third parties. We notify all our users before we use your information for advertising purposes or cookies and unless you consent, we will not make use of your personal information. Please know that all your personal information over the internet is protected by Secure Socket Layer (SSL) to further ensure that your personal details are safe. For more information, please visit our Privacy Policy Page. You’re safe in our hands.

All refunds must be permitted by the carrier airline. As travel agents, we present your refund wish to the airline that would either receive or refuse the request based on the fare basis relevant to your ticket.

Many tickets are fixed or non-repayable. If you want to annul your reservation or have any questions, kindly email us by entering your details and presenting the Contact Us application. Refunds could take up to 8-12 weeks if we must concern with the airline.

Online check-in is the procedure in which passengers verify their existence on a flight through the Internet and usually print their own boarding pass. Based on the carrier and the particular flight, passengers might also enter information like meal choices and the amount of luggage and choose their selected seating. Keep in mind that a few airlines, mainly Low-Cost airlines, might impose a fine on you if you do not print your boarding card before you come to the airport.

Online: You could print your boarding card when you check-in to your flight online. If you don’t print your boarding card straight away, you could always log back into My Trips on your Manage my Booking page to acquire your boarding card later time before your trip.

Mobile: If you intend to utilize our free mobile app, you can acquire your mobile boarding card before and utilize it directly at the gate.

Airport: Print your boarding card at the airport at one of the self-service kiosks, or the check-in table. All you have to bring is your verification code, verification email, credit card and ID, or passport.

Yes, for a price you can pick your seat when you reserve your flight.

Regrettably, not all airlines would allow you to pre-order your flight seats, but if you have certain requirements and need specific seating arrangements, this could be done straight away with the airline. Our booking team would be able to offer you a referral number for your airline seat reservation.

If you hold a paper ticket for your flight, the baggage allowance would be shown on the bottom right corner of your ticket. If you have an e-ticket, kindly check with your airline.

Short Haul Flights: Usually booked with the basic value fare, you will get a free small bag with basic value fare ticket and please refer to the airline website for dimensions and weight. Dimension and weight vary depending on the airline.

Long Haul Flights:  Passengers travelling Economy Class are normally allowed a limited allowance of 20 kg (44 lbs) and passengers travelling Business Class a limit of 30kg (66 lbs) without additional cost. These weight limitations apply to many airlines running to and from all countries except the United States and Canada, where passengers might check in two pieces of baggage that do not surpass 158 cm (length + width + height) each.

As a common rule, come to the airport not later than two hours before your domestic flight is scheduled to leave. This is somewhat after the usual advice of three hours for an international flight.

But you might need to allow yourself an additional 30 minutes or more, if you are:

• Travelling in peak times (Leading holidays, etc)
• Checking in luggage
• Leaving from an unusually hectic or a large airport

If your baby was not born at the period of making your reservation, then they only reserve for you. Once the infant is born, kindly get in touch with us so we can add him/her to your reservation.

Before making your booking, you need to take into consideration the following passenger classification:

Infants: Passengers below 24 months old.

They need to travel in the same seat as the mother or father. In many instances, the infant travels for free or pays about 10% of the adult fee. If you do need a separate seat for your baby, then they need to travel in a recommended child seat (normally rear facing) and the relevant fee has to be paid. A couple of airlines do consist of sky cot onboard their aircraft (normally on longer-haul flights) which you could ask for at the time of booking. Kindly be cautious that there is no promise that the airline will be able to offer you a sky cot. If your infant is 1-year-old on the departing journey but becomes 2 years old by the time of the return journey, you must make your reservation for a child and not for an infant.

Children: Passengers above 2 years old but below 12 years old.

If your child is 11 years old at the period of departure but becomes 12 prior to the return journey, she/he could still travel on a child fee. Authorities might ask for consent from the parent(s) or guardian(s) if the child has to travel on their own.

Youth: 12 to 15 years old.

Adults: 16 years old and upwards.

If you haven’t planned your return date, we suggest that you reserve a fully adjustable fee that might permit you to alter your flights during any time. Kindly keep in mind that the airline might charge a penalty for making any alterations. They might also impose on you any fee distinction.

Kindly keep in mind that many economy classes fares do not permit this kind of alteration thus, you might need to reserve a flexible Business Class ticket. 

Many airlines do not permit tickets to be utilized out of sequence and need them to be utilized in the order they were reserved.

If any of the outbound tickets are not utilized, the airline’s booking system would be on its own cancelling the return flight incorporated on the same ticket and you would not be able to travel on this ticket.

Consequently, if you are not able to travel on the outbound flight you have reserved, we suggest that you get in touch with us before your departure date so that we could examine the fare rules put by the airline to see if we could cancel this portion of the holiday.

Certain services have to be asked from the airline and are thought to be a special appeal. We incorporated in this listing the following:

• Special luggage (bicycles, wheelchairs, sports equipment, musical appliances, etc.)
• Kids travelling on their own.
• Special meals on the flight *
• Special help at the airport.
• Passengers with less mobility or require a wheelchair.
• Passengers travelling with pets.
• *Is not necessarily incorporated in your first ticket price.

These services are limited per flight by the carriers which is the reason they must be approved by the pertinent aircraft before the tickets are provided. In the event that you are going on an inexpensive aircraft, you should get in touch with the carrier specifically.

With Bayfinch Holidays we love to make things easy for you. That is the reason you can simply make your special service request to our agents while making your reservation. To do this, ensure you request the type of Special Assistance that you may need, and our agents will assist you to place your request with appropriate airline provider.